Support
We are a small team and we read every message personally. Typically reply within 1 business day.
Email us directly
The fastest way to reach us
Typical response: 1 business day · Up to 2 days during peak exam seasons
A few things we can help with quickly:
Account or login issues
Try resetting your password first using the "Forgot password" link on the sign-in page. If that does not work, email us with the address you used to register and we will sort it out.
Billing or subscription questions
Your subscription is processed through our payment partner (Paddle or Lemon Squeezy). You can view payment history, update your payment method, or cancel directly from the confirmation email you received at purchase. If you cannot locate that email, contact us and we will help.
Refund requests
Refunds are available within 7 days of your initial purchase. Email us with your registered email address and a brief reason and we will process it promptly. Please see our Terms of Service for full details.
Found an error in a question?
Copy the question text (or tell us the topic and number) and what you believe the correct answer is, ideally with a reference to the relevant Government Code section or the official Notary Public Handbook. We review and update within 48 hours if a correction is warranted.
Pass Guarantee claim
If you completed our full question bank and did not pass your state exam, email us a copy or photo of your official result letter from CPS HR Consulting. We will extend your access at no charge. See our Terms of Service for eligibility details.
💡 Feedback and suggestions
Ideas for new features, topics you want covered, or states you'd like us to add next? We genuinely want to hear them. Drop us a line at contact@NotaryExamPrep.com. We read all of them and they directly shape our roadmap.
🤝 Business inquiries
For partnership opportunities, press inquiries, or affiliate program interest, email contact@NotaryExamPrep.com with the subject line "Business Inquiry" so we can route your message appropriately.
We are an independent exam-prep website, not affiliated with any government agency. For the topics below, please contact the official source directly.
🌴 California
Exam registration
Contact CPS HR Consulting.
Commission applications
CA Secretary of State, Notary Public Section.
Approved education courses
Find a state-approved vendor:
notaryeducation.sos.ca.gov🗽 New York
Exam & commission applications
NY Department of State, Division of Licensing Services.
⚖️ Legal advice
We provide exam-prep materials, not legal counsel. For questions about your legal obligations, please consult a licensed attorney.
We do not currently offer phone support.
Email is the fastest way to reach us.